Director of Commercial Operations
Title: Director of Commercial Operations
Industry: Real Estate
Location: West LA
Overview: Pacific Executive Search has been engaged on a search for a Director of Commercial Operations in West LA. You would have the opportunity to take on new responsibilities by managing a 9 million square feet commercial portfolio across multiple properties and tenants. This role offers a mix of in-office work with travel to properties in San Diego, Sacramento, Los Angeles, and New Mexico, providing a balance between location and remote work. Joining this Real Estate company will allow you to shape the role, drive improvements, and make a significant impact within the organization, all while enjoying the stability of a well-established position.
Description:
**Responsibilities**
- Oversee the management of a 9 million square feet commercial portfolio consisting of around 40 properties (office, retail & industrial) and 700 tenants.
- Supervise a team of 75 property managers and maintenance staff.
- Establish and uphold a strong employee relations and training program.
- Ensure compliance with Standard Operating Procedures by all company employees to support long-term corporate goals.
- Develop cross-functional SOP’s impacting various departments such as Accounting, Construction & Leasing.
- Provide guidance to Property Managers and property support staff to ensure efficient operations and consistent property NOI.
- Lead commercial property managers in maintaining infrastructure, systems, and processes to enhance asset performance.
- Manage annual P&L, budget process, and financial performance for each property.
- Enforce strategic goals for building maintenance, customer service, and vendor pricing programs.
- Lead national vendor contract RFP process and procurement.
- Implement programs, policies, and procedures to promote service excellence throughout the commercial division.
- Oversee CAM Reconciliation/CAM estimates process.
- Review and approve annual operating budgets.
- Conduct internal audits to ensure consistency in real estate technical, financial, accounting, OSHA, and soft skills delivery.
- Collaborate with Controller and CFO to ensure DSCR compliance and lender inspection requirements.
- Perform routine operational audits and manage property general liability insurance claims.
- Implement risk assessment strategies based on quarterly claims history reviews.
- Identify financial/operational risks and provide recommendations for improvement.
- Lead due diligence and onboarding of new acquisitions, including lease entries and vendor contracts review.
- Visit properties to ensure curb appeal and company standards are maintained.
- Handle escalated tenant issues beyond the property level.
- Work with Director of Construction on CapEx projects and TI Allowance Reimbursement requests.
- Collaborate with General Counsel on all UD matters.
- Oversee AR Collections process for the portfolio.
**Qualifications**
- Bachelor’s degree in related field; MBA preferred.
- Minimum of 8 years of managerial experience.
- Experience in property and project management oversight.
- Proficiency in CAM reconciliation, budgeting, and property reporting.
- Demonstrated ability to set, monitor, and achieve quarterly and annual goals.
- Excellent communication skills (verbal and written) with active listening abilities.
- Strong organizational and multitasking skills to handle multiple demands and priorities effectively.
- High accountability, work ethic, and enthusiasm for teamwork.
- Willingness to travel to local properties.